At JUNO Boutique, we adhere to the Australian Consumer Affairs Refund Policy.
To view the policy please click below:
https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
 
 Juno Boutique would like you to feel confident ordering online. If you find your selection is not what you expected, the right colour or size, simply contact us within 14 days of purchase and we will arrange an exchange or return for refund, sale items and laybys excluded.
Please note that sale items are final and cannot be returned or exchanged unless faulty.
 

GIFT CARDS

Gift Cards are non-refundable and cannot be returned.
 

SWIMWEAR

Swimwear (not on sale) can be returned providing protective stickers and tags remain intact. Do not remove them until you are certain about your purchase. 
 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. The item must be in its original, saleable condition, ie new, unused, unworn, unmarked, unwashed, with all labels and packaging intact. Goods must not have been opened or damaged prior to return.
Once the returned item is received, inspected and deemed saleable, a gift certificate will be mailed to you. 
 

EXCHANGES & RETURNS

Exchanges and Returns will be granted within 14 days of purchase. The item must be in its original, saleable condition, ie new, unused, unworn, unmarked, unwashed, with all labels and packaging intact. Goods must not have been opened or damaged prior to return.
If you require an exchange please contact us to discuss the item you would like to exchange for so that we can let you know available stock and hold the item for you. We shall issue you with a RAN (Return Authorisation Number).
If you would like to return your item for a Refund (excluding postage costs), please contact us for a RAN (Return Authorisation Number).
To complete your exchange or return, we require a receipt or proof of purchase. Please contact Juno Boutique if you would like to make an exchange and we shall provide you with a Return Authorisation Number. Juno Boutique email: hello@junoboutique.com.au
Postage/shipping costs for exchanges and returns will at the customer’s expense, unless the item in question is deemed faulty, in which case Juno Boutique will cover postage. 
 

RETURNS

We understand that for some, online shopping can sometimes be scary.  Please rest assured that you will receive your parcel and if you are not 100% happy we will happily accept a Return for refund within 14 days (excluding postage costs), offer you a Credit Note or complete an Exchange for you.
The item must be in its original, saleable condition, ie new, unused, unworn, unmarked, unwashed with all labels and packaging intact. Goods must not have been opened or damaged prior to return.
Please note we have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. This applies to any viewing device including tablets, ipads & mobile phones.
 

CREDIT NOTES

Credit Notes are provided to the value of the goods purchased if the items are returned within 14 days. The item must be in its original, saleable condition, ie new, unused, unworn, unmarked, unwashed, with all labels/swing tags and packaging intact. Goods must not have been opened or damaged prior to return.
Credit notes provided do not expire, however we do encourage that you use your credit note within 12 months.  
Any postage/shipping costs for exchanges, refunds and returns will at the customer’s expense, unless the item in question is deemed faulty, in which case Juno Boutique will cover postage.  Please note Juno Boutique does not offer exchange, refund or returns for SALE items or discounted promotional items.
 

REFUNDS

Refunds will be granted where the item is faulty. We make every effort to ensure that all items shipped to you are in perfect condition. We check all items before packing/dispatch. In the unlikely event that a faulty item is sent, we will happily arrange a replacement or a refund where a replacement cannot be provided.
If you wish to receive a refund for a faulty item, please email hello@junoboutique.com.au or call 61 (0)3 5568 1997 Monday to Sunday from 10am to 4pm (AEST).
Upon receipt of the faulty product, Juno Boutique will undertake an evaluation in conjunction with the manufacturer and if the item is deemed to be faulty, we will replace or refund.
If you are approved for a refund, a credit will automatically be applied to your credit card or original method of payment.
Juno Boutique will pay for return postage for any items deemed faulty.
 

HOW TO ARRANGE A RETURN:

To complete your return, we require a receipt or proof of purchase.
Please contact us via email at hello@junoboutique.com.au or phone +61 (0)3 5568 1997 to arrange a Return Authorisation Number. The return address is:  
Juno Boutique
46 Sackville Street
Port Fairy  Victoria  3284  Australia 
It is advisable to register your package so that you can be confident it is returned to the store.